1. Acceptance of Terms
By accessing or using the services provided by Paladin Public Safety, LLC DBA Paladin Public Safety ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Services
Paladin Public Safety provides licensed public safety officer services in accordance with North Carolina law. Services include but are not limited to on-site security, mobile patrol, access control, and incident response for commercial and residential properties.
3. Service Agreements
All security services are subject to a separate written service agreement between the client and Paladin Public Safety. These Terms of Service supplement, but do not replace, any such agreement. In the event of a conflict, the specific service agreement shall prevail.
4. Payment Terms
Payment is due within 30 days of the invoice date unless otherwise specified in a service agreement. Late payments may be subject to a 1.5% monthly interest charge. We reserve the right to suspend services for accounts more than 60 days past due.
5. Client Responsibilities
Clients are responsible for providing accurate information about their property and security needs, maintaining safe working conditions for our officers, and promptly notifying us of any changes to property access, emergency contacts, or service requirements.
6. Limitation of Liability
To the maximum extent permitted by law, Paladin Public Safety shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services. Our total liability shall not exceed the fees paid by the client in the twelve (12) months preceding the claim.
7. Confidentiality
We maintain strict confidentiality of all client information, property details, and security protocols. Information is shared only with authorized personnel on a need-to-know basis and in compliance with applicable laws.
8. Termination
Either party may terminate services with 30 days' written notice unless otherwise specified in a service agreement. We reserve the right to terminate services immediately if a client engages in conduct that endangers our officers or violates applicable laws.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina. Any disputes shall be resolved in the courts of Mecklenburg County, North Carolina.
10. Contact Information
For questions about these Terms of Service, please contact us at:
Paladin Public Safety
8501 Tower Point Dr, Suite 204
Charlotte, NC 28212
Phone: (980) 446-3294
Email: info@paladinpublicsafety.com
Master Service Agreement
These are the full contract terms attached to every Paladin Public Safety quote and service agreement. No login required — this page can be read, printed, or saved on any device.
Paladin Master Service Agreement
1. Payment Terms. A late fee of 1.5% per month applies to any unpaid balance after 15 days, or the maximum lawful rate if lower, plus reasonable collection costs.
2. Service Agreement. This agreement is in effect for twelve (12) months from the date of this contract. It does not renew by itself. It continues past that date only if both parties sign a new written term. If services continue after that date without a new signed term, those services are month to month at the then-current rate, and either party may end them on thirty (30) days' written notice by certified mail or by email.
3. Cancellation Policy. Either party may terminate this agreement by giving thirty (30) days' written notice of cancellation. If the Client elects an early termination, the Client shall pay an early termination fee equal to one times (1X) the then-current monthly fee. Notice under this section must be by certified letter only. This is the only early-termination fee in this agreement.
4. Preservice Contract Policy. If the Client elects to change the contract, the Client will be charged a 25% fee (21-8 days before start) / 50% (if < or = ) of the difference.
5. Liability. The Contractor will provide the Client with a current certificate of insurance. The Contractor's liability under this agreement is limited to gross negligence or willful misconduct. The Contractor shall not be liable for any indirect, incidental, consequential, special, or exemplary damages. The total aggregate liability shall not exceed the total fees paid by the Client during the twelve (12) months preceding the claim.
6. Force Majeure. Neither party shall be liable for any failure or delay in performing its obligations under this agreement if that failure or delay results from circumstances beyond the reasonable control of that party, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, or strikes.
7. Governing Law. This agreement shall be governed by and construed in accordance with the laws of the state where the property is located, either North Carolina or South Carolina, without regard to that state's conflict-of-laws provisions. Any dispute arising under or in connection with this agreement shall be brought in the state or federal courts serving the county where that property is located. If this agreement is entered into in North Carolina, the lawsuit shall be brought in the state or federal courts serving Mecklenburg County, North Carolina, unless, after the dispute arises, both parties agree in writing to a court in the South Carolina county where the property is located.
8. South Carolina services. South Carolina services, if any, are private security only: deterrence, observation, patrol, reporting, access control, and site presence. This agreement does not give any officer the power to arrest, detain, stop a vehicle, or write a citation, ticket, or summons, and it does not describe any officer as police, deputy, company police, or special police. No South Carolina arrest statute is incorporated. That limit stays in place unless the quote names the South Carolina company that will perform the work and that company holds a current South Carolina Law Enforcement Division license under Chapter 40-18. This paragraph does not apply to North Carolina. North Carolina services are private security under Chapter 74C only.